Kailash Agarwal is a distinguished figure in the retail and Quick Service Restaurant (QSR)
sector, boasting extensive expertise in both Indian and South East Asian markets. Serving as
the President of Haldiram's Retail, he has spearheaded transformative initiatives,
streamlining business operations and uniting diverse business verticals. With a keen eye on
omnichannel strategies, Kailash leverages digital technologies to optimise efficiencies and
simplify customer experiences, prioritising convenience and satisfaction
Prior to his tenure at Haldiram's, Kailash played a pivotal role in shaping the trajectory
of McDonald's in India for over 25 years, holding various leadership positions across
multiple functions. His tenure at McDonald's equipped him with invaluable insights into
leadership, business strategy, and customer-centric approaches. His adeptness in navigating
diverse cultures contributed significantly to establishing and nurturing the McDonald's
brand in the country.
A fervent advocate for innovation in the retail and QSR landscape, Kailash is driven by his
passion for enhancing customer experiences and propelling business growth. With a proven
track record of implementing effective change management strategies and fostering
collaborative work environments, he continues to be a driving force in shaping the future of
the industry.
