The latest leadership transition reflects Zomato’s strategic approach to navigating a maturing and increasingly challenging food delivery landscape, with the company’s founder now taking a more direct role in core operations.
The number of grievances has risen steadily, with 7,482 cases registered in 2024-25, compared to 4,708 in 2023-24, 4,321 in 2022-23, 3,726 in 2021-22, and 805 in 2020-21.
The company will notify affected employees, according to a letter Niccol shared with staff. In addition to the layoffs, Starbucks is eliminating several hundred unfilled positions.
New entrants include Jio Financial Services, Suzlon Energy, Adani Green Energy, Adani Power, Samvardhana Motherson International, and PB Fintech (Policybazaar).
To address this, Zomato is focusing on offering additional benefits and flexibility to attract and retain gig workers, a crucial component of its operations.
To celebrate the occasion, the company also released a light-hearted video that linked the bell-ringing ceremony to the metaphorical significance of “ringing different bells” throughout Swiggy’s delivery process.